Return Policy

Return Policy
Customer service is a top priority for us at The Rack Spot. If you are not completely satisfied with your purchase, you may return the product within 30 days in new condition and with its original packaging for a full refund. After 30 days, you may exchange merchandise or receive store credit to use whenever you wish. From 30-60 days there will be a 15% restocking fee. No returns will be accepted after 60 days from the date of receipt.
 
The Rack Spot does not accept returns for tire chains.
Internet and Phone Orders
You may return any item within 30 days of the delivery date for a full refund, minus shipping costs. The item must be in brand new, unused condition and still in the original packaging. We will not accept returns for online orders of any used items, or items returned more than 30 days after delivery. For your convienience, we encourage you to bring any returns physically back to the store to avoid shipping charges.
 
All special orders returned online will require a 20% restocking fee and shipping charges.
In-Store Purchases
If you're ever dissatisfied with an item purchased at The Rack Spot, we encourage you to bring it back so we can help find a better solution. We accept returns on all items (except tire chains) within 30 days from original purchase date. Our doors are always open to help you with any issues you may be having and answer all your rack questions.
 
All special orders returned to the store will require a 20% restocking fee.